Ordering, Payment &
Shipping Policy
We at NaturalEco Organics by Native Remedies want your online experience to be enjoyable,
simple and successful. To that end, we have created an ordering,
shipping and payment process to make your life easy.
Please review our policies and procedures and let us know if
you have any questions or concerns by contacting us at info@naturaleco.com
Most items on our site ship from within stock, while others ship directly from the manufacturer to enable us to offer you the best pricing and/or because they are manufactured to order to ensure our products meet our exacting standards on being toxin-free. Items which ship directly from the manufacturer will be identified on the web site with "Usually Ships Separately" next to the Add to Cart button, along with the standard lead time.
For items in stock, most credit and debit card orders are shipped on the same day, or at least within 1 business day.
Mail or Fax orders are shipped once payment is received.
Items shipping from the manufacturer may take longer to receive and are subject to the manufacturer's shipping policy. These items cannot be shipped via any expedited method. Please keep in mind that cribs are custom made after your order has been placed and may take up to 10 weeks for delivery. Similarly, mattresses are custom made to order and may take up to 4 - 6 weeks for delivery.
These are the shipping choices for online orders
shipped within the United States and Internationally
Domestic Overnight, Express and Expedited orders
placed by 3PM Eastern time will ship on the SAME DAY.
Below are the shipping options and the associated Shipping
& Handling Charges
Local Shipping &
Handling for Natural Remedy Items (including Flower Essences, Massage Oils, Tinctures, Tablets etc)
United States
of America
Normal (shipped via the
USPS, 3 - 5 business days anywhere within the USA)
$5.99 for the first item, add $1 per each additional item
Priority (shipped via
USPS, 2 - 3 business days average anywhere in the USA)
$7.99 for the first item, add $1 per each additional item
FedEx/UPS 2nd Day Guaranteed (shipped via FedEx or UPS, 2 business days guaranteed anywhere in the USA)
$13.99 for the first item, add $1 per each additional item
Expedited (shipped via
Express Mail, 1 - 2 days anywhere in the USA)
$17.99 for the first item, add $1 per each additional
item
Guaranteed Overnight (shipped via FedEx or UPS Next Day)
$19.99 for the first item, add $1 per each additional item
Overnight Saturday Delivery (Next
Day - shipped via FedEx or UPS)
$32.99 for the first item, add $1 per each additional
item
For Bedding, Mattress Accessories and other non-remedy items that ship from stock, the shipping cost is automatically calculated and added to your cart before you check out. |
International Shipping
& Handling
Canada
Normal (Canada, 7
- 10 business days)
$6.99 for the first item, add $1 per each additional item
Canada Expedited (FedEx 2-4
business days)
$26.99 for the first item, add $1 per each additional item. Estimated delivery time for items we have in stock is 2 to 4 business days from date of shipment provided no problems occur with your local customs office. Most orders do clear quickly and are delivered within the UPS estimated time.
For all Canadian shipments, Native Remedies will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No
refunds will be given for items that are seized at your local customs office. Native Remedies will not be held liable for any customs duties or taxes that arise from your local customs office. Native Remedies will also not be held responsible for any additional fee the local carrier in your country may charge.
For Bedding, Mattress Accessories and other non-remedy items that ship from stock, the shipping cost is automatically calculated and added to your cart before you check out.
All Other Countries
International (shipped via regular mail, 10
- 14 business days anywhere in the world)
$8.99 for the first item, add $1 per each additional item
International Expedited (FedEx 3-5
business days)
$27.99 for the first item, add $1 per each additional item.
Please note that customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country's policies. Because of increased vigilance in Germany, we no longer ship to Germany.
Estimated delivery time for items we have in stock is from
date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Native Remedies will not knowingly ship any products to any countries that may require any type of license. Native Remedies will not be held responsible or liable for any problems that result at your local customs office. No
refunds will be given for items that are seized at your local customs office. Native Remedies will not be held liable for any customs duties or taxes that arise from your local customs office. Native Remedies will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.
For Bedding, Matress Accessories and other non-natural remedy items that ship from stock, the shipping cost is automatically calculated and added to your cart before you check out. |
Also Note:
USA Overnight Shipping & Handling - Please understand that choosing Overnight does not
necessarily mean your order will be in your hands tomorrow.
While most orders do ship on the same day, depending on when
your order is received, some will be shipped on the following
day. You will receive your order 1-2 days after the order has
been processed, which in most cases is within 24 hours.
We do not ship orders on Saturdays or Sundays.
All Express Mail, FedEx and UPS orders are waived from signature unless otherwise instructed
via comments in your order form, by email or phone.
Back Orders
In the unlikely event that any items in your order are unavailable
for immediate delivery, we will ship the remainder of your order
immediately and ship the balance when it becomes available (with
no additional shipping charges).
Ordering Methods
Online:
Click on "Buy Now" or "Buy 2 Get 1 FREE"
By Phone:
By calling Toll Free 1-877-289-1235 Monday to Sunday.
Outside the U.S. call: +1 (253) 620-4542
By Fax:
Fax us anytime at (561) 544-6020 Domestic or International
By Mail:
Native Remedies, LLC
2061 NW 2nd Avenue
Suite 106
Boca Raton, FL, 33431
U.S.A.
Order Status and Returns
Email us Monday to Thursday from 9-5 Eastern; Friday 9-4 Eastern
at service@naturaleco.com.
Payment Options
We accept
the following credit cards:
VISA, MasterCard and American Express.
On-line orders can be paid by credit card only.
Orders sent via mail can be paid by credit
card, check or money order.
All checks and money orders must be made out to Native Remedies.
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